News In December 2011

One of the measures introduced in the Payment Protection Insurance Market Investigation Order 2011 (the Order) was that all customers would receive an annual reminder from their provider setting out the cost of their payment protection insurance (PPI), a reminder of their right to cancel and other important information. Santander provided incorrect data in annual reminders to 3,433 customers with mortgage PPI policies. The CMA has issued Santander with Directions designed to ensure compliance with the Order.

The CMA published a breach letter to Santander in December 2016 in relation to previous breaches of this Order.

Payment Protection Insurance Market Investigation Order 2011: Directions to Santander
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